Privacy Policy

1. Information We Collect

We collect the following information when you use our website or services:

• Personal Identification Information: Name, phone number, email address (if provided)
• Location Data: City/area details to assign the nearest mechanic
• Machine Details: Type of machine, issue description, photos (if shared)
• Communication Logs: Records of conversations or queries made through WhatsApp or web forms

2. How We Use Your Information

We use your information solely for the following purposes:

• To connect you with a suitable mechanic for your service needs
• To improve our customer service and operational efficiency
• To communicate with you about service requests and updates
• To maintain internal records for service quality and future support

3. Information Sharing

We respect your privacy. Therefore:

• We do not sell, rent, or share your personal data with any third party for marketing or promotional purposes.
• We only share necessary details with the assigned verified mechanic for the purpose of fulfilling your service request.
• We may share data when legally required (e.g., law enforcement requests), but only within the scope of compliance.

4. Data Storage and Security

• All your personal data is stored securely using password-protected systems and encrypted platforms wherever possible.
• Access to your data is strictly limited to authorized staff and service partners (mechanics).
• We retain your information only as long as necessary for service delivery and legal compliance.

5. User Consent

By using our website or submitting any information through forms, chat, or WhatsApp, you agree to the terms of this Privacy Policy and provide consent for the collection and use of your information as outlined.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request corrections or updates to your information
• Request deletion of your personal data (subject to legal and operational limitations)

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us immediately.

8. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. We encourage you to review this page periodically.